Privacy Policy

Last updated: July 2026

JCB Motors Spares ("we", "us", "our") is committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 ("POPIA"). This policy explains what personal information we collect, why, and how it is used and protected.

1. Information we collect

When you contact us, request a quote, place an order, or submit a return, we may collect:

• Your name, email address and phone number
• Vehicle details (make, model, year, VIN) relevant to your request
• Delivery / collection address
• Invoice and order details
• Photos submitted as part of a return request
• Any information you choose to include in messages to us

2. How we use your information

We use your personal information to:

• Respond to enquiries and provide quotes
• Process orders, deliveries and returns
• Verify the correct part fitment for your vehicle
• Maintain records required under the Second-Hand Goods Act 6 of 2009
• Communicate with you about your order or return
• Improve our products and service

3. Legal basis for processing

We process your personal information based on your consent, to perform a contract with you (e.g. fulfilling an order), and to comply with our legal obligations as a registered second-hand goods dealer.

4. Sharing of information

We do not sell your personal information. We may share limited information with:

• Trusted suppliers, where needed to locate or confirm a part on your behalf
• Courier or delivery partners, to fulfil deliveries
• Regulatory or law enforcement bodies, where legally required

5. Data security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (including record-keeping obligations under the Second-Hand Goods Act).

7. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to our legal retention obligations
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

8. Cookies

Our website may use basic cookies or similar technologies to ensure the site functions correctly. We do not use these to build advertising profiles.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.